1. Introduction

Human Empowerment Trust is committed to transparency and responsible management of contributions received for its social welfare and charitable activities.

This Refund & Cancellation Policy explains how refund requests relating to donations and contributions are handled.

2. Donations and Contributions

Donations made to Human Empowerment Trust are voluntary contributions intended to support the organization's activities and objectives.

Donors are requested to carefully verify the donation amount and payment details before completing a transaction.

3. Refund Eligibility

Donation refunds are not automatic. A refund request may be considered in circumstances such as:

• Duplicate donation transactions.
• Incorrect donation amount due to a genuine payment error.
• Unauthorized transactions, subject to verification.
• Payment successfully deducted but not properly recorded due to a technical issue.

Each request will be reviewed individually, subject to applicable laws and payment provider rules.

4. Non-Refundable Donations

Voluntary donations that have been correctly processed and utilized or committed towards the Trust's charitable activities may generally not be refundable, except where required by applicable law or approved after review.

5. How to Request a Refund

To request a refund, donors should contact Human Empowerment Trust and provide:

• Full name of the donor.
• Registered email address and phone number.
• Donation amount and transaction date.
• Payment transaction ID or reference number.
• Reason for requesting the refund.

Requests may be subject to additional verification to prevent fraudulent claims.

6. Refund Processing Time

Once a refund request is approved, the Trust will initiate the refund through the original payment method wherever possible.

The time taken for the amount to appear in the donor's account may depend on the bank, payment gateway or financial institution.

7. Failed and Duplicate Transactions

If an amount has been deducted more than once for the same donation or a payment has failed despite a successful debit, please contact us with the transaction details. We will review the matter and coordinate with the payment provider where necessary.

8. Cancellation Policy

Completed donations cannot generally be cancelled automatically. If you believe a transaction was made by mistake, please contact us as soon as possible. We will review your request based on the transaction status and applicable rules.

9. Policy Updates

Human Empowerment Trust reserves the right to update this policy when necessary. Changes will be published on this page with the revised effective date.

10. Contact Us